Effective Date: [20 December 2024]
1. Introduction
Welcome to Local Link Brands. These Terms and Conditions outline the rules and regulations for the use of our website, services, and purchase of products. By accessing our site and using our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
2. Company Information
Local Link Brands is a registered business in South Africa with a business account at Standard Bank. Our aim is to promote and support local South African brands while offering a seamless shopping experience for customers worldwide. Our official contact email is [email protected].
3. Scope of Services
Local Link Brands provides an e-commerce platform that facilitates the sale of products from various vendors, including local South African brands. Customers can browse, purchase, and request support for products via our platform. We act as a bridge between customers and vendors, ensuring a secure and smooth shopping experience.
4. Use of Website
You may use our site only for lawful purposes and in accordance with our terms. Unauthorized use or misuse of the website may result in termination of your account.
5. User Account
To make purchases or access certain features, users may be required to create an account. By creating an account, you agree to provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account details and ensuring the security of your login credentials. Local Link Brands will not be liable for any unauthorized access or use of your account.
6. Product Categories
Local Link Brands offers a wide range of product categories, including but not limited to:
- Clothing & Accessories
- Phones & Electronics
- Home & Office Essentials
- Toys & Kids’ Items
- Local South African Brands
These categories may change or be expanded over time.
7. Orders and Payment
Customers can place orders through our online platform. Orders are only confirmed once payment has been received and processed. We accept multiple payment methods to ensure secure transactions.
7.1 Pricing and Availability: Prices for products are displayed on the website and are subject to change without prior notice. Availability of products depends on the respective vendor’s stock.
7.2 Currency: All transactions are processed in South African Rand (ZAR) unless otherwise specified.
8. Product Information
We strive for accuracy, but errors may occur. Prices and availability are subject to change without notice.
9. Shipping and Delivery
9.1 Shipping Policy: We partner with Aramex to handle product shipments directly to customers. Shipping times may vary based on product location and destination.
9.2 Multiple Shipments: Since products may be sourced from multiple vendors, customers may receive multiple deliveries for a single order.
9.3 Delivery Delays: While we strive to meet delivery timelines, Local Link Brands is not responsible for delays caused by external factors such as customs, weather, or courier issues.
10. Returns, Refunds, and Exchanges
10.1 Return Policy: Customers can initiate a return through our platform. Since products may be sourced from multiple vendors, return times and procedures may vary.
10.2 Refunds: Refunds are processed using the Dokan withdrawal system. Refund fees range from ZAR 80 to ZAR 200, depending on the nature of the return. We do not offer wallet credits for refunds.
10.3 Return Conditions: Returns will only be accepted if the item is in its original condition and packaging. Certain items, such as perishables, personal care items, and undergarments, may not be eligible for returns.
11. Vendor Policy
Vendors on Local Link Brands are responsible for the quality and availability of their products. We monitor and ensure that vendors meet our quality standards. Vendors who fail to meet these standards may be removed from our platform.
12. Intellectual Property
All content on Local Link Brands, including images, text, graphics, and logos, is the intellectual property of Local Link Brands or its licensors. Unauthorized use or reproduction of this content is strictly prohibited.
13. Privacy and Data Protection
13.1 Data Collection: We collect customer data for the purpose of order processing, improving user experience, and marketing. Your data is handled in compliance with South African data protection laws.
13.2 Data Sharing: We do not share your personal information with third parties unless it is essential for order fulfillment (e.g., shipping partners).
14. Customer Support
If you have any questions, concerns, or issues, our customer support team is available to assist. Contact us via [email protected] for prompt assistance.
15. Dispute Resolution
In the event of a dispute, customers are encouraged to contact Local Link Brands for resolution. If a resolution cannot be reached, disputes will be handled in accordance with South African consumer protection laws.
16. Limitation of Liability
Local Link Brands is not responsible for direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services. We are also not responsible for vendor errors, product defects, or delays beyond our control.
17. Changes to Terms and Conditions
Local Link Brands reserves the right to modify these Terms and Conditions at any time. Changes will be communicated on our website, and continued use of our platform constitutes acceptance of the new terms.
18. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.
19. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Local Link Brands (Pty) LTD
Email: [email protected]
Company Reg No: 2024/745859/07
